Learning & Training Section:
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Training Resources Wiki Page – Houses reference materials, facilitator guides, learning labs (end user training guide), job aides, cheat sheets, etc.
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Learning Portal - Here is where you log in to complete/review your learning journeys.
ONLY IF YOU HAVE NEVER LOGGED IN FOLLOW BELOW:Otherwise, why aren’t you in there. 😊
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1st step – URL: https://howarduniversityhospitallearn.cerner.com/ - Save in Chrome
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2nd step - For your first time logging in; use the First Time User "Click Here" option on the bottom on the login box and Choose Howard University Hospital - for the Organization (if asked)
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3rd step - Username – HOWD and your (first initial+ last name) and (same as Cerner login) ex. HOWDjdoe
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4th step – Cerner123! Is your ACCESS code – NOT your Password
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5th step - Create your password
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Logging In to Community Works Application
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If you have NEVER logged in, call one of your Project Resources for login and password (HealthNET, Robin, Bethann)
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Howard University Hospital Community Works EMR Project-Wisdom Protocol.
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Home | HUH Community Works Internal EMR Portal (Wakandan Wisdom site).
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CommWx Client Education Learning Framework – Houses all available learning journeys for all solutions.
Project Section:
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Home - Project Portal Home - This is where all the HOWD project documents are housed. (call recordings, training recordings, data collection workbooks (DCW).
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Home - CommunityWorks Reference Pages - Cerner Wiki - This is where you can find your source for all key CommunityWorks resources and documentation for things such as change management, post implementation, regulatory and reporting and support sections.
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Multi-Tenant Customer Education Library - Multi-Tenant Domains - Cerner Wiki - The Multi-Tenant Customer Education sessions are designed to deliver product knowledge, best practices, and support to a large number of Oracle Health customers, while also fostering a sense of community and collaboration among participants.
Patient Accounting Resource Section:
Reporting Section:
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CommunityWorks Report Catalog - CommunityWorks Reference Pages - Cerner Wiki - This page provides a comprehensive guide to reporting in a CommunityWorks environment by solution. The CommunityWorks Report Catalog outlines CommunityWork's best practices and recommendations.
HUH COMMUNITY WORKS EMR PROJECT
What is Community Works EMR?
The EMR Community Works Project is a transformative initiative at Howard University Hospital designed to implement a single, unified, and reliable Electronic Medical Record (EMR) platform that will seamlessly connect our ambulatory care network with our acute care hospital. This integration will ensure that every patient’s health information is accessible, accurate, and up-to-date at every stage of their care journey—from outpatient visits to hospital stays and follow-up appointments.
By replacing fragmented systems with one robust platform, the new EMR will enhance care coordination, reduce duplication of tests and procedures, and improve communication across all care teams. Clinicians will have real-time access to comprehensive patient records, enabling faster decision-making, more personalized treatment plans, and improved patient safety. For patients, this means smoother transitions of care, fewer administrative barriers, and an overall better healthcare experience.
The project is a major undertaking, managed by Oracle Health in close collaboration with the HUH IT Department and HealthNET Consultants. It meets all regulatory and legislative requirements while also providing powerful tools for measuring outcomes, tracking quality metrics, and supporting population health initiatives.
Beyond operational improvements, the EMR Community Works Project represents a cultural shift toward innovation, efficiency, and equity in healthcare delivery. By leveraging advanced data capabilities, HUH can better identify and address health disparities, ensuring that our care is equitable and inclusive.
This investment is not simply about technology—it is about empowering our providers, strengthening our infrastructure, and honoring our mission to serve the community with excellence and compassion. Once live, the system will support HUH’s vision of a fully connected healthcare environment that delivers safe, coordinated, and high-quality care to every patient, every time.
The EMR Community Works Project is more than a system upgrade—it’s the foundation for the future of healthcare at Howard University Hospital.
The HUH EMR Community Works Project brings a range of powerful features and benefits that will transform how we deliver, document, and coordinate care. Key highlights include:
• Integrated EHR/Patient Record
The new platform provides a fully integrated Electronic Health Record (EHR) that unifies patient data across all points of care. From outpatient visits to inpatient admissions, every detail—diagnoses, test results, medications, and treatment plans—will be stored in a single, comprehensive record. This eliminates data silos, improves accuracy, and ensures that providers have the complete picture at every encounter.
• Same EHR as Other Customers
HUH will be using the same EHR system trusted by a wide network of healthcare organizations nationwide. This creates consistency in workflows, technology, and standards, while ensuring our system is supported by a proven, widely adopted platform.
• System Built on Model (Ideal) Processes
The EMR is configured using evidence-based, industry best practices—known as “model processes”—to streamline clinical workflows, reduce redundancies, and optimize efficiency. These processes are designed to reflect the highest standards of patient care, regulatory compliance, and operational effectiveness.
• Clinically Driven Revenue Cycle
The platform integrates clinical documentation with billing and coding functions, ensuring that revenue cycle processes are accurate, timely, and directly aligned with the care provided. This reduces administrative burdens, minimizes errors, and enhances reimbursement accuracy.
• Designed for Smaller Healthcare Organizations
Tailored specifically for community hospitals, critical access facilities, and specialty providers, the system is scalable and adaptable to HUH’s unique needs. It delivers the functionality of a large-scale EMR while remaining agile enough for our operational environment.
• Network of Hundreds of Other Healthcare Organizations
Through this platform, HUH joins a connected network of hundreds of other hospitals and health systems. This creates opportunities for collaboration, peer learning, and data exchange, enhancing both the patient experience and the hospital’s ability to adopt innovative practices quickly.
EMR Project Timeline & Key Milestones
The HUH EMR Community Works Project will roll out in carefully planned phases to ensure a smooth, successful transition to our new system. Below is the project timeline, outlining key milestones from workflow design to post-implementation review:
• Workflow & Integration – June 9–12, 2025
Project teams collaborate to map out current clinical and operational workflows, identify integration points, and align processes with the new EMR’s best-practice models. This phase ensures a smooth connection between departments and systems.
• Train the Trainer – August 26–29, 2025
Designated staff receive in-depth training on the EMR system, equipping them with the knowledge and skills to train others across the hospital.
• Physician Train the Trainer – September 9–11, 2025
Physician champions are trained to become peer educators, helping their colleagues adapt to the new EMR and ensuring provider workflows are optimized.
• Learning Concierge – September 22–25, 2025
Specialized staff learn how to guide users through training resources, answer questions, and provide one-on-one support during the learning process.
• IT1 Clinical – October 14–16, 2025
Initial technical build and testing for clinical applications, focusing on patient care documentation and workflows.
• IT1 Financial – October 21–23, 2025
Initial configuration and testing for financial and revenue cycle functions, ensuring accurate billing and compliance.
• IT2 Clinical – February 3–5, 2026
Second phase of clinical system testing, incorporating feedback from the first build and refining workflows.
• IT2 Financial – February 10–12, 2026
Second phase of financial system testing, improving integration between clinical documentation and billing processes.
• Trainer Readiness – March 2026
Evaluation of trainers’ preparedness to deliver end-user education effectively.
• IT3 Clinical – March 31–April 2, 2026
Final round of clinical testing to validate system performance before go-live.
• IT3 Financial – April 7–10, 2026
Final round of financial testing, ensuring all revenue cycle functions are operating correctly.
• End User Training – March 30, 2026
All hospital staff begin structured EMR training tailored to their roles.
• Physician Concierge – June 8–12, 2026
Hands-on physician support period, providing personalized assistance and guidance during transition.
• Physician End User Training – June 15–19, 2026
Comprehensive training for all physicians to ensure full proficiency with the EMR before go-live.
• Conversion – June 22–26, 2026
Migration of existing patient data into the new EMR system, ensuring all active records are ready for use at go-live.
• Health Check – August 2026
Post-implementation review to evaluate system performance, address issues, and optimize workflows.
To help you better understand the Community Works Project and what it means for you, we’ve compiled answers to some of the most frequently asked questions from staff across the hospital.
Benefits
1. What is Community Works?
Community Works is a cloud-based Electronic Health Record (EHR) platform designed to improve patient care, streamline workflows, and enhance operational efficiency. It creates an integrated, digital record of a patient’s health history that can be accessed across the entire care continuum. For Howard University Hospital, Community Works offers bundled solutions, services, and support built specifically for community, critical access, and specialty hospitals—allowing us to modernize our systems and stay aligned with national best practices.
2. What are the Key Benefits?
Implementing Community Works will bring a wide range of advantages to Howard University Hospital, our staff, and the community we serve, including:
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Improved Patient Care through better coordination and real-time access to health information.
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Increased Clinician Efficiency by streamlining documentation and workflows.
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Enhanced End User Satisfaction with updated features and user-friendly interfaces.
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Alignment with Industry Best Practices to match other leading healthcare organizations.
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Modern Technology to support our mission of delivering best-in-class care to our community.
3. Why is HUH Changing Systems?
While our current EMR has served us well, Community Works offers updated features, better usability, and alignment with national best practices.
4. Who will be Impacted?
Everyone—from nurses and physicians to registrars and HIM staff—will experience positive impacts in workflow and efficiency.
Training
5. Will there be Training for Staff?
Training is required for anyone who will log into the Oracle Health EHR. It includes:
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Learning Journeys in the Learning Portal
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In-Person End User Training with Subject Matter Experts (SMEs) and Super User Trainers
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Practice Sessions (2 hours/week during training period)
6. When does End User Training Begin?
End User Training begins March 30, 2026, and runs through June 19, 2026. Missing training could result in not receiving your EHR login.
7. Do I have to attend Training?
Yes. If you don’t complete training, you may not receive your EHR login.
8. Will there be Practice Opportunities?
Yes. Practice will be available in the Build Domain “Playground” environment.
9.What if I’m on Leave?
Staff returning from FMLA or new hires will receive training before using the system.
Sneak Peeks
9. What are Sneak Peeks?
Sneak Peeks will showcase new features and enhancements before go-live. Attendees can ask questions directly to subject matter experts. If you cannot attend in person, sessions will be available on the Community Works information portal.
Work Flows
10. Will there be Changes in How I do my Role?
Workflows for many roles will be updated to align with the new system. For several months, the project team has been meeting with physicians and clinical staff to design optimized processes. These redesigned workflows aim to improve efficiency, user satisfaction, and patient safety during and after go-live.
Super Users
11. Will there be Super Users?
Each department will have designated Super Users trained to provide guidance and support before, during, and after go-live. They will be your first point of contact for questions.
Go-Live
12. When is Go Live?
Community Works will go live on June 22, 2026. Oracle Health will be onsite during the first week of conversion to provide direct support. A Health Check will follow in August 2026.
Contacts
13. Who can I contact with questions?
Workflow questions: your assigned Oracle Health Consultant. Scheduling/training questions: your department SME or Learning Coordinator.
Have questions about the new Community Works Electronic Medical Record (EMR) system? We’re here to help! Whether you need assistance with training, access, technical issues, or workflow support, the EMR Project Team is committed to ensuring a smooth transition for all staff and departments.
🛠 EMR Help Desk
For urgent technical issues or system errors
📧 Email: CommunityWorksEMR@huhosp.org
📘 Training & Education Support
For training questions, rescheduling, or requesting materials.
📧 Email: CommunityWorksEMR@huhosp.org